Shipping policy

Thank you for shopping with HERLAYRA.

We are committed to processing and shipping your order as quickly as possible.

Shipping Rates

Shipping promotions may be modified or discontinued at any time.

Orders are typically processed within 1–2 business days.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended.

Once shipped, most U.S. orders arrive within:

Delivery times are estimates only and are not guaranteed.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.

Customers are responsible for providing accurate shipping information at checkout.

HERLAYRA is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information.

Once a package has been transferred to the shipping carrier, delivery is under the carrier's control.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist.

If tracking indicates that a package was delivered but you did not receive it, please contact the carrier directly and notify our support team.

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

We will review the issue and work with you to find an appropriate solution.

At this time, HERLAYRA primarily serves customers within the United States.

International shipping availability may vary and is subject to change without notice.

Customers are responsible for any applicable customs duties, taxes, or import fees.

For shipping-related questions, please contact: