Refund policy

At HERLAYRA, we want you to feel confident trying our products. If you have any questions about your order, please contact us at contact@herlayra.com before initiating a return.

90-Day Love-It Guarantee (first one-time order)

We stand behind every HERLAYRA routine. If you don't love your first one-time Essential ($39), Core ($69), or Complete ($99) order placed directly on HERLAYRA.com, contact us within 90 days of delivery and we'll refund the full amount you paid for your kit to your original payment method — even if the bottles are used or empty. No return shipping is required.

  • How to claim: email contact@herlayra.com within 90 days of the delivery date, from the email address you ordered with, and say it's a guarantee claim — no essay needed.
  • Timing: approved refunds are initiated within 1–2 business days; banks typically post them to your original payment method within 5–7 business days.
  • Scope: one guarantee claim per customer or household, covering one kit from your first one-time order; the refund equals the amount you actually paid after any discounts.
  • Marketplace orders: purchases made on Amazon, TikTok Shop, or other marketplaces follow that marketplace's return policy instead.

The guarantee is a promise about your money, not a promise of a specific hair result — HERLAYRA is cosmetic scalp care, and results and experience vary. Full terms: 90-Day Love-It Guarantee — Terms.

30-Day Return Window (standard returns)

Separately from the guarantee above, unopened and unused products may be returned within 30 days of delivery. To be eligible for a standard return:

  • The item must be unused and in its original packaging.
  • The item must be accompanied by proof of purchase.
  • Return requests must be submitted within 30 days of delivery.

Customers are responsible for return shipping costs for standard returns unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please include:

  • Your order number
  • Photos of the issue

We'll make it right as quickly as possible.

Non-Returnable Items (standard returns)

For hygiene and safety reasons, the following items are generally not eligible for a standard return (this does not limit the 90-Day Love-It Guarantee above):

  • Opened personal care products
  • Used products
  • Gift cards
  • Promotional or free gift items

Refund Processing

Once your standard return is received and inspected, we'll notify you regarding approval of your refund. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Instructions

To begin a return or guarantee claim, please contact: contact@herlayra.com. Our team will provide instructions and, when applicable, the appropriate return address. Please do not send products back without first contacting our support team. A real human answers, typically within 1–2 business days.

For shipping rates, delivery timelines, and what to do about lost or damaged packages, see our Shipping Policy.