90-Day Love-It Guarantee

A fair test at our risk — not yours.

You've been burned by big promises before. So instead of a bigger promise, here's a simple one about your money: love your first routine within 90 days — or we refund you. Even if the bottle's empty.

Last updated: July 13, 2026 · Applies to orders placed at herlayra.com.

The guarantee, in plain words

What this is — and isn't. This is purchase protection: a promise about your money, not a promise of a specific hair result by day 90. HERLAYRA is cosmetic scalp care for stronger-looking, fuller-looking hair; results and experience vary. For medical concerns, consult a qualified clinician.

How to claim

1 · Message us

Email contact@herlayra.com or use our contact page within 90 days of delivery, from the email you ordered with. Say it's a guarantee claim — no essay needed.

2 · One quick question

We'll ask what didn't work (amount, placement, scent, feel). Honest answer helps us improve — and often we can fix the issue on the spot if you'd like to keep trying.

3 · Refund issued

If you still want the refund, we start it within 1–2 business days of approval; banks typically post it to your original payment method within 5–7 business days. No return shipping required.

That's it

Real humans answer. We'd rather part as friends than have you keep something that isn't working for you.

Scope & fine print

Eligible orders

Your first one-time Essential ($39), Core ($69) or Complete ($99) order placed directly on HERLAYRA.com. The guarantee is our direct-store promise — orders on Amazon, TikTok Shop or other marketplaces follow those platforms' own return policies.

One claim per customer or household

The guarantee covers one first-order claim per customer or household (same name, email, payment method or shipping address). It's built for honest first trials, not repeat refunds.

What's refunded

One qualifying kit per claim: the refund covers one Essential, Core, or Complete kit from your first one-time order and equals the amount you actually paid for it after any discounts. Shipping charges, if any, are not included. (Most orders over $40 ship free, so for Core and Complete orders there is usually nothing to exclude.)

Timing

Claims must be opened within 90 days of the delivery date shown by the carrier. After 90 days, our standard returns policy applies.

Abuse

We keep this generous because most people are honest. We reserve the right to decline claims that show a pattern of abuse (multiple accounts, resale, repeated claims across households).

Guarantee FAQ

Do I have to send the bottles back?
No. No return shipping, no restocking fee. Empty bottles are fine — we want you to actually use the routine for a fair test.
Does this guarantee a hair result?
No — and we'd rather say that plainly. It guarantees your money: if you're not happy with your first routine within 90 days, you get a refund. Hair appearance changes take time and vary by person; no honest brand can promise a specific outcome on a deadline.
Why 90 days?
Because two weeks isn't a fair test of a daily scalp ritual. 90 days gives you the honest observation window — feel and fit first, the longer story after — without the clock pressuring you.
Does it cover Complete or subscription orders?
Complete is covered — the Love-It Guarantee covers your first one-time Essential, Core, or Complete order placed directly on HERLAYRA.com, for 90 days from delivery. Subscription orders aren't part of the money-back guarantee, but they're covered by our standard returns policy, and you can skip, pause or cancel anytime at your subscription portal.
I bought on Amazon or TikTok Shop — am I covered?
Marketplace orders follow that platform's return policy (Amazon and TikTok have their own processes). The 90-Day Love-It Guarantee is our direct-store promise for orders on HERLAYRA.com.