Shipping policy
Thank you for shopping with HERLAYRA. We're committed to processing and shipping your order as quickly as possible. Questions at any point: contact@herlayra.com.
Shipping Rates (United States)
- Free Shipping — orders of $40 or more (Core $69 and Complete $99 always ship free).
- Standard Shipping — $5 flat — orders under $40 (an Essential kit at $39 ships for $5, so $44 total before tax).
The rate is applied automatically at checkout. Shipping promotions may be modified or discontinued at any time.
Where We Ship
We currently ship within the United States only. International shipping is not available yet — if you'd like to be notified when that changes, drop us a line at contact@herlayra.com.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders are not processed, shipped, or delivered on weekends or U.S. holidays.
- During periods of high order volume, processing times may be extended.
Estimated Delivery Times
Once shipped, most U.S. orders arrive within 3–7 business days. Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. HERLAYRA is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete shipping information. If you spot a mistake right after ordering, email us immediately at contact@herlayra.com and we'll do our best to correct it before the order ships.
Lost, Delayed, or Stolen Packages
Once a package is transferred to the carrier, delivery is under the carrier's control. If your package appears lost or significantly delayed, contact us and we'll do our best to assist. If tracking shows "delivered" but you did not receive the package, please check with the carrier first, then notify us so we can help.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the product and packaging — we'll make it right as quickly as possible. Full details are in our Return & Refund Policy.
Returns & Guarantee
Standard returns are accepted within 30 days for unopened products, and your first one-time order is covered by our 90-Day Love-It Guarantee — see the Return & Refund Policy and the 90-Day Love-It Guarantee — Terms.
Contact Us
For shipping-related questions: contact@herlayra.com. A real human answers, typically within 1–2 business days.